Before You Visit
Spa Policies
Arrival
Please arrive fifteen minutes before your scheduled treatment so you can check in, change and settle into the relaxation lounge. Late arrivals may shorten the treatment time so the next guest is not delayed.
Cancellations
We ask for at least 24 hours' notice to cancel or reschedule. Cancellations inside 24 hours, and no-shows, may be charged the full service price.
A Quiet Space
The Spa is a phone-free environment. We ask that mobile devices are silenced and conversation kept low throughout the treatment and lounge areas.
Health & Comfort
Please tell us about pregnancy, allergies, injuries, recent surgery, high blood pressure or other medical conditions when booking so your therapist can adapt your treatment.
Age
Guests must be 18 or older to receive spa services. Guests aged 16–17 may be treated with a parent or guardian present.
Gratuity
Gratuities are at your discretion and are always appreciated by your therapist. They can be added at checkout.
Questions about a treatment or a policy? Call The Spa at 276-285-2404.